Buy with Confidence – We Guarantee Your Satisfaction

At Brownell Glock, we stand behind every Glock firearm we ship. Our goal is to provide a secure, reliable, and private buying experience — and that includes a fair and transparent Refund and Return Policy. If something goes wrong, we make it right.

This policy explains how we handle returns, refunds, replacements, and disputes in a way that prioritizes your security, satisfaction, and privacy.

30-Day Refund or Replacement Guarantee

We offer a 30-day full refund or replacement policy on all eligible orders.

  • If your order arrives damaged, incomplete, or not as described, you are entitled to a refund or a new item.
  • If your order is lost in transit and the courier tracking confirms non-delivery, we will replace or refund your order at no extra charge.
  • If your product has a functional defect not caused by misuse or tampering, we will resolve the issue immediately.

We believe in accountability — and we resolve issues fast, discreetly, and without unnecessary complications.

Refund Eligibility Requirements

To ensure a smooth refund process, the following conditions must be met:

  • The request must be made within 30 days of confirmed delivery or the estimated delivery window if the item is missing.
  • You must provide proof of issue, such as:
    • Photos of damage or packaging
    • Tracking confirmation of non-delivery
    • Clear explanation of the issue with supporting details
  • The product must be:
    • Unused and in its original form (for non-defective returns)
    • Not intentionally tampered with or modified
    • Returned in secure, discreet packaging

We review each request on a case-by-case basis and respond within 24–48 hours.

Non-Refundable Scenarios

While we aim for flexibility, there are a few cases where refunds or returns may be denied:

  • Used or modified firearms that show signs of disassembly, tampering, or misuse.
  • Customer-provided incorrect shipping information, resulting in failed or misrouted delivery.
  • Delayed delivery caused by customs or regional import laws outside our control (we will still assist with resolution where possible).
  • Non-return requests made after 30 days of delivery unless under warranty conditions.

We will always work with you to find a fair outcome — even in situations that fall outside the standard policy.

Return Process (Step-by-Step)

If you need to return an item, we’ve made the process discreet and secure:

  1. Contact Us First
    Use our secure contact form, live chat, or WhatsApp to explain your issue. Do not send the item back without instructions.
  2. Receive Return Authorization
    Our team will review your request and, if approved, send return packaging instructions and an RMA (Return Merchandise Authorization) code.
  3. Repackage the Item Securely
    Place the Glock (if applicable) in secure wrapping and discreet outer packaging — do not label the package with firearm-related terms.
  4. Ship via Trusted Courier
    We’ll provide a secure return address. You may use your preferred shipping service with tracking required.
  5. Get Confirmation and Refund
    Once we receive and inspect the item, we will issue your refund within 2–5 business days or send a replacement based on your preference.

All returns are handled confidentially and efficiently — no unnecessary delays, no exposure.

Refund Methods

We process refunds using the same method you used for payment, unless otherwise requested.

  • Bitcoin refunds are returned to the originating wallet address or a newly provided wallet ID.
  • Bank transfer refunds are sent via secure wire to your designated account.
  • Zelle, CashApp, or Western Union refunds are issued using your original sender details.
  • No credit card refunds since we do not process card payments.

Please allow 1–3 business days for refund confirmation, depending on the method used.

Shipping Cost Policy

  • If the return is due to an error on our part (wrong item, defect, or lost package), we cover all return shipping costs.
  • If the return is based on customer preference (e.g., model change or cancellation after dispatch), the customer bears the return shipping cost.

We’ll always clarify who covers what before you ship anything back, so there are no surprises.

Questions or Special Situations?

If your case falls outside of these conditions — or if you’re unsure what to do next — contact us directly. We’re flexible, professional, and committed to finding the best solution.

Reach us via:

  • Live Chat (instant assistance)
  • WhatsApp (for fast, encrypted messaging)
  • Secure Contact Form (recommended for formal refund requests)
  • Email Support (for RMA instructions or shipping documentation)

Our Promise

✅ 30-Day Risk-Free Guarantee
✅ Fast, Secure Refunds
✅ Private Returns Without Exposure
✅ Full Support Throughout the Process

We take your trust seriously — and we’ll never leave you without resolution. Every Glock we ship is backed by service that matches its performance.